Shipping and Returns

Product in stock will be dispatched from our warehouse within 7 working days. Our bespoke products will take longer to dispatch as they are made to order. 

UK Mainland Delivery Costs.

Based on weight and signature.

Very Small Parcel           £2.70

Small Parcel                   £3.90

Medium Parcel               £5.99

Large Parcel                   £9.99

Small Parcel with Glass  £6.99

Large Parcel with Glass  £14.85

Remember FREE DELIVERY on orders over £150.  

Delivery Service

All items we send require a signature and are sent via the Royal Mail Service. If you are unable to sign for the delivery you will be able to rearrange a suitable time for delivery or collect the delivery from your local Royal Mail Office. Not A Box will also be kept informed and follow the progress to ensure you receive excellent service. 

Promotions

From time to time we may have special promotions on orders. On items without a special promotion you’ll be charged for each product, so if you’re ordering more than one, the total delivery cost will be added up and shown at checkout. However it’s important to know that we cap our delivery costs so no matter how much you order, it’ll never be more than £34.95.

Returns 

30 day Money Back Guarantee

We offer a 30 day money back guarantee

If you have purchased an item within the last 30 days and are not happy with it, please click here to receive details of how to make a return. You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given. Once the item has been received and checked, your refund will be processed within 48 hours of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. However, we will endeavour to claim on the customers behalf if our courier is used.

The Money Back Guarantee does not apply to products which have already been discounted

Refunds are processed by the original payment method, if the card has expired, we will offer a selection of PayPal or bank transfer as an alternative.