Frequently Asked Questions

At Not A Box we are often getting asked questions and we love answering any questions or queries you may have. No matter how small or big we are on hand to help as there is not a question we haven't been able to answer. 

If we can help do not hesitate to CONTACT US and we'll make sure your question is answered within 24 hours.  


How long does it take to dispatch items after I have purchased them?

We strive to dispatch all items in stock within 7 working days. If the items are not in stock you will find on the product description how many working days the product will be delivered to you. 

Is the ordering online process secure?

Yes at Not A Box we maintain the highest levels of security. Our site uses a high level of SSL encryption technology, the most advanced security software currently available for online transactions. 

Are items insured against loss?

All purchases from the Not A Box Web Site are covered by The Distant Selling Regulations. 

Are items well packed and protected?

Yes. We pride ourselves on ensuring all items are well packed to ensure they reach our customers in fabulous condition.

Do you use reputable delivery companies?

 Yes. We use professional couriers (Freight Express) who specialise in white glove furniture delivery. For smaller items we use myHermes who deliver nationionwide. 

Can I track my order? 

You can track you order by using the consignment number which you will receive once your order has been dispatched. 

As a none UK buyer will I be liable for Import Duties?

Shipments made to countries outside the European Union may be subject to local Import Duties which are the responsibility of you the buyer. Duty can vary from country to country, so we suggest that you contact your local authorities for additional information.

I have a problem with an order – what do I do? 

Please contact us in the first instance using email or phoning our Customer Services Number 0330 6061482. We are dedicated to delivering the very best in service and will do our best to resolve any problem speedily and in a professional manner.